1. Eligible Refund Cases
- Order not fulfilled.
- Wrong item delivered.
- Duplicate payment.
- Lost shipment.
- Payment captured but order failed.
2. Non-Refundable Cases
- Change of mind after shipment.
- Wrong size selected by the customer.
- Minor packaging wear.
- Unauthorized or unsupported claims.
3. Refund Request Period
Refund requests should be submitted within 7 days of delivery or within 7 days of the failed order issue.
4. Refund Method
Approved refunds will be returned to the original payment method whenever possible.
5. Processing Time
Refunds usually take 7 to 15 business days to complete, depending on your payment provider or banking institution.
6. Fraud Prevention
We may reject abusive, misleading, or fraudulent refund requests and may ask for additional information before making a final decision.
7. Contact
Support Contact
For refund assistance, contact support@snkrsgame.com.